Shipping from The Rug Store is free to the 48 States. You only pay return shipping, should you need to return your purchase for any reason. If a rug arrives defective or incorrect, we will gladly replace the item with an identical item at no expense to you however, we must be notified within 7 days of delivery.
Your Rug Store order will be delivered via UPS or FedEx and we will email tracking numbers to you so that you can monitor your shipment. We cannot ship to a PO Box. Over-sized items may be delivered by trucking company. In this case, the trucking company will contact you to arrange delivery during business hours.
Most of our products are carried in stock and can be shipped from Texas within two to five business days. That means that you should receive your order within ten business days. If an item is not in stock we will contact you with a back-order date.
Expedited shipping, and shipping into Canada may be available. Please call 210-696-6969 for a shipping quote.
Most of our products are carried in stock and can be shipped within two to five working days. That means that you should receive your order within seven to ten working days. If an item is not in stock we will contact you with the expected delivery date.
Expedited or overnight shipping may be available depending on order date and time. Please call 210-696-6969 for rates and information.