Shipping policy

Delivery Information

Shipping from The Rug Store is free to the 48 States. You only pay return shipping should you need to return your purchase for any reason. If a rug arrives defective or incorrect, we will gladly replace the item with an identical item at no expense to you however, we must be notified within 7 days of delivery via email.

Your Rug Store order will be delivered via UPS or FedEx and we will email tracking numbers to you so that you can monitor your shipment. We cannot ship to a PO Box. Over-sized items may be delivered by trucking company. In this case, the trucking company will contact you to arrange delivery during business hours.

Most of our products are carried in stock and can be shipped approximately within three to five business days. That means that you should receive your order within ten business days. If an item is not in stock we will contact you with a back-order date.

Expedited shipping, and shipping into Canada may be available. Please call 210-696-6969 for a shipping quote.